Amancio,

Thankyou for the prompt and complete answers. Support such as this is one of the major factors that have influenced me to resell or not resell a company's product.

Chris Wainwright

October 23th 2002

We have been using eScan (www.mwti.com) since October last year when several of my clients got "hit". Not one of them has been infected with a single virus since then - whether the virus signatures were up to date or not! Let's face it, most viruses these days are e-mail borne, so if you are scanning incoming messages and blocking bad attachments, 99 percent of your troubles will be solved. Around 80 percent of the viruses coming into my machine (but being blocked!) are coming from machines supposedly protected by Norton's Antivirus - says something about that product me thinks! The content management is a real bonus and simple to manage!

Stephen Hartley

Stephen Hartley
NetAbility
Brisbane, Australia
October 18th 2002

I want to say that all of my concerns were answered promptly and professionally using the online Chat with eScan on AOL Instant Messenger. I love the service and the technician was very helpful.
Thanks!!

Sincerely,

The Computer Gallery Tech Dept.
95 Broad St.
Red Bank, NJ 07701
(732) 530-5766
September 11, 2002

Your product detected and removed viruses on my computer that Norton AntiVirus did not catch. Outstanding application.

Lee A. Ditkowsky
September 6, 2002

Viruses often Have Many Aliases ... .eSCan Uses Kaspersky Virus Defs ..so Have NO FEAR ..they are all there but often with different names.

eScan remains the BEST AV package I have tried ands I have tried MANY!! ...and I dont even work for them!!...:-)

Rovic
September 1, 2002

Hi there

Everything is fine here and business is going very well. We are just about to send out our latest newsletter to our clients advising them that eScan is the best Anti-Virus program in the history of mankind.

Kind Regards

Steve Baker
August 21, 2002

Your product range is excellent. I have a number of installations running the excellent MailScan software and the eScan system is excellent for standalone PCs and people who do not use an email server. A truly excellent range of products. We previously used Norton AntiVirus Corporate but will now be moving to use your range of products. We use AV solutions extensively with clients and I would be keen to register as a reseller of your products.

Thanks once again for your support and service, it has been excellent and a credit to your company and their commitment to service.

Congratulations!

Andrew Gregson
August 8, 2002

We would just like to take the time to sincerely pay thanks to the wonderful free download that we retrieved from your site. The download got rid of that horrible KLEZ virus- :)

Thanks Again,
Taneka and Todd Johnson

Taneka and Todd Johnson
June 10, 2002

We used Norton's AntiVirus software and had a problem with the nimda virus. McAfee's software also wouldn't touch it. After searching the internet for an anti-virus software, I found a solution through your company, and have used it for a year now. Many viruses have tried to hit us, but have failed to penetrate due to the Escan software, while our companies that I work with, uses other software, they are constantly hit with virus. I can't thank you enough for this anti-virus software.

Mr. Tanner
July 16, 2002

AT the outset I would like to thank you for sending the update details. I have been a staunch supporter of Norton till Jan this year. After started working with Escan I found the product is extremely powerful and started recommending it to all of my customers.

Besides my existing customers have expressed that they are completely satisfied with the Escan and MailScan.

Although I am one of the very small vendors of Microworld I am trying through my network partners to promote these products in a very big manner.

I would also like to extend my appreciation to all your sales team and support team for their unstinted support at every level.

Regards.

Suresh Babu Perumal
Director
July 1, 2002

Thank you for your prompt reply, your company's attention to detail is very impressive. I was plagued by klez before trying your product and though I had nortons installed it still infected my machine.

E-scan did the trick.

AND has apprehended at least ten emails since.

Alan
May 25, 2002

Please subscribe me for virus alert list. Your product for virus scanning is fantastic.

M.R. Mohan
May 23, 2002

Escan is a great product! Your techs and customer service are the best! Thanks for all your help Agnelo Fernandes.

Eric Turner
May 21, 2002

Personal support and help, when needed, is a very big issue with me. After all, I have become very sensitized after dealing with Zone Labs. :) I had Pc Cillin, and I know many like it, and I did before they seriously bloated it... Also, it constantly writes to my hard disk, up to 30 times per second, as part of some type of "security scheme" according to trend micro. Unfortunately, all these disk writes are logged in my GoBack file and take up valuable space that's needed for tracking purposes. Trend says there's no way to reduce or turn it off.

I also tried others, i.e. nod32 among them. I just didn't like either the features or restrictions of some of these programs. Largely preference. Oh, and wrt Nod32, I didn't like 3+ nag screens that popped up during bootup and seemed to interfere with several reboots. I understand they would go away with the paid version, but it irritated me. There were some other issues, but the're partly preference, too.

Then... I responded to Pete Milne's kind post, checked out his product, Escan, and decided to give it a test drive. I really like it. AAMOF, I liked it so much, that it only took me a few hours to decide to buy it. In a nutshell, it's lite, fast, feature rich, uses Kasperky's kernel as the heart of the program, and you can actually talk to a knowledgeable, friendly guy in the process. And, it scans mail at a low level before it reaches your email program, so there's no configuring necessary wrt a particular email client. I'm no computer guru, but I think I understand their low level driver that intercepts baddies before it gets up to the tcp/ip stack. How many AV programs use this low level filtering is something I'm not familiar with, but I perceive this as a plus.

For those who are interested, click on www.milneweb and check it out for yourself... and if you're not interested in computers (then, like why would you be reading this), you can read about Calving and other agricultural pursuits. :) And, as we used to say on the cigar board... "nada" which basically means Pete didn't ask me to say anything, isn't aware that I am, and no remuneration of any kind has been afforded me other than a good product and superlative, personal help.

Hope some of this may be of help to fellow pilgrims looking for firewalls and AVs. :)

Best,
Nathaniel Hummel
May 14, 2002

p.s. On bootup I used to have 65% free resources, now I have 74-75% free. With all the bells and whistles I feel compelled to hang on my system, this is a big plus for me.

(This commendation was sent to our dealer in USA, Peter Milne www.milneweb.com )

Su programa CLKLEZ.EXE me ha resuelto de manera excelente una infeccion en mi PC.

Muchas Gracias

Jose Domingo Canton Lopez.
May 11, 2002

Thank you very much,

I will tell you that I was in the process of purchasing the upgrade of my Norton Anti-Virus, but after your excellent customer service to me and your free download for this problem I will be purchasing your product instead.

By the way the findings showed no infected files, but one "corrupt" file. Pardon my computer ignorance, but I assume that means something different and that it did not involve this particular virus. Is that correct?

Thanks again.

Amy Jahn
May 08, 2002

Dear Sir/Madam,

Thanks for your information.

We read your advice and immediately deleted the virus called patche.exe from our inbox.

Thanks once again and do tell us in future regarding any new virus.

Jatin Shah

Hi There I must say your support is great I only wish other tech companies were half as good.

David Hyde

Am so impressed with your TEAM. When you say you're going to do something you do. Very impressive. And very unusual.

Someone did follow up with me and took care of my request. Thank you. Will continue to use and recommend your services. :)

Tony

Norton is ok - but we have been using a program called eSCAN for over a year now and it is much better than Norton or McAfee. Norton and Mcafee can cause problems with installations on machines, especially if the windows installations are dirty (been used for a while) - thats why we switched away. I can say for sure, that if you sell Norton to a bunch of people, you are going to get emails/calls from a decent portion of users who will experience lockups, shutdown problems, and GPF's from it. Escan always installs without any problems - and we have installed dozens and dozens of copies on a wide range of PC's.

In fact, I tell customers that if we do work on their PC's, and they want to reinstall Norton or McAfee, they do so at their own risk! eSCAN is such a superior, hassle free product you should really consider it! Plus, it has the best detection methods, superior automated daily updates, and supports many compression schemes (also updated on a regular basis) that are used by virus writers to trick less powerful antivirus applications into letting a infection through.

One thing that is nice about eSCAN is that it scans for a virus before it reaches the application (such as Outlook) - it works on the TCP/IP level - not the application level. Second - the update procedure used is automated, very configurable, and the most seamless in the industry. Mcafee and Norton's update procedures are a hassle to use - and thus - the data file updates never get done by the end user, and infection occurs. In addition, there is a version of the software (MailScan) available for all email servers, either by installation on the server itself or via a smtp gateway.

We use it on all our servers, and stop dozens of infected files every day in their tracks. We also route all our outgoing mail through our MailScan protected servers, and block SMTP (inbound and outbound) access in our routers to all but our MailScan protected email servers - thereby insuring that we never infect a customers machine through our routed email or via directly sent SMTP email originating from a client. Anyways - if you are open to eSCAN - give me a buzz and I can supply more info. We are a reseller - so we could provide you with attractive pricing.

If you would like to try a 30-day fully functional demo of escan, download one of the two following files from our servers:

For Win95/98/ME
ftp://microworld.saratogaweb.com/download/escan/escanv95.exe

For WinNT/2000/XP
ftp://microworld.saratogaweb.com/download/escan/escanvnt.exe

If course, if you are not interested, ignore this message. Otherwise, drop me a line and I can get you more info. But in any case, please considering at least trying the software - it really is the best product available today - its really worth a look.

Robert LeVine

I just wanted to send a quick note and thanking you,

Your support staff, and developers, for your hard work on eSCAN/MailScan Service Pack 2. It addressed several critical issues and has made my support of the product much easier. For example, Word documents with comments entries that had been altered by the infecting virus would cause very slow load times with service pack 1 - while service pack 2 did not have such difficulties.

In addition, the way that files with multiple extensions (or multiple . in the file name) were troublesome until SP2.

In any case, thank you for your continued efforts in improving the product. It is well on its way of becoming the new defacto standard for virus protection - all due to your hard work and dilligance.

Robert LeVine

As we all know - Microworld Anti Virus products are the best!

Thanks for all your hard work!

"If you are using eScan and MailScan, you will automatically be protected"

Robert LeVine

Thank you for the free virus scan. Since you did that for me, I chose to order your services.Thank you again.

Marsha Workman

Thank you for the free sircam virus detector and remover, MicroWorld. We certainly appreciate having this tool available to us way out here in rural Tasmania in Australia. Thanks again for your excellent service.

Eden

Thank you ... thank you ... thank you....

I have had a week of hell knowing I had a virus but being unable to locate it. I received notification of it and using Mcafee anti virus software detected but I could not remove it. I have phoned and phoned for assistance and was advised to remove all my software and start again.

Thankfully I searched the virus again and found your website. I had sircam virus and your removal tool located and removed it. I didn't quite believe that so went back into programs I knew were infected and I didn't get the Mcafee 'virus detected' warning. Still a disbeliever I went back to your site and used the tool again and it informed me that there was no sircam detected on my pc. You have made my day. I was really stressing about it and now I am just so happy. Unfortunately the rest of my household are asleep so I can't run around yelling out 'it's gone'!!!!

I'll now have a good look at the rest of your website and your products.

Kind regards,
Theresa Barnett.
(Brisbane, Australia)

Hi , I used your site to get rid of a sircam virus. I just wanted to thank you very much for providing the free service. It is a really wonderful thing for us poor computer users.

Thanks again,
Wayne Keough.

I am honestly impressed with the program, many virus scanners make all manner of claims but I have never been one to believe all I read and I make my mind up by using my own judgement.

I shouldn't really pull other AV scanners apart but one comes to mind which is a monster in my opinion, Norton is huge, it eats system resources like no other AV app I know and in my experience of working for the Windows 95 help team many years ago, it just doesn't do the job.

I found Elia-Shim while I was on Windows 3.11 and have stayed with them with Elia-Shim AV through all versions of eSafe up to now a relationship which lasted for 7 years or more with one AV scanner. It was good, and still is but it has become far too aggressive when it comes to stopping Active X and Java on my system. I use my machine for online banking and my bank uses Java a lot for security controls, with eSafe running I can no longer access the bank. Shut eSafe down and no Java or Active X will run until I re-boot. I see their idea but it is a little over the top.

Now eScan allows me to access my bank without any problems and the only problem I have got with it is outgoing mail with Turnpike, with RitLabs The Bat mail client it has no problems whatsoever.

I have used The Bat for a lot of years and prior to that I was with Turnpike when it first came out in the old Win 3,11 days. I was with Demon Internet then and Turnpike was eventually bought by Demon. I bought a user license to allow me to use Turnpike on other ISP's when I left Demon for pastures new (big mistake) Anyway I moved my ISP from BT Internet a week or so ago and I decided rather than have a dialler, mail app, news app and various other bits floating around I would go back to Turnpike which has the lot in one package, including ping, finger, tracrt, time setting, call logging, PGP and more.

found eScan and loaded it and all was fine until I tried to move mail out with Turnpike. I am not deterred one bit by this little setback as I suspect it may be the way in which Turnpike works that is throwing the program.

I have no doubt at all your software engineers will find a way around it and I am already telling friends of mine what a program it is and a few have come back with comments about how it scans all mail in which many apps do not do until the mail is actually sat in a folder somewhere but you seem to do that job at the winsock level or quite close to it.

I won't knock eSafe as it has been a good and very reliable program over many years but it is no longer of use for how I use the Internet. The aggressive blocking of code will be of use to new users as they will be fully protected. For novice users I still think eSafe is a good bet but for people like myself who need to access sites with a lot of Java enabled screens it no longer works as I need it to, whereas eScan does exactly what I want.

Keep up the good work you have there a great program and one that any user these days should not be without.

Best regards,
Mike.

I do like the eScan program though and I will be buying a copy as it seems to work exactly as I want it to work. All mail is checked as it arrives, it is careful with Java and ActiveX controls but not as eSafe was getting, over careful and it's blocking, has over the last year or so, become very aggressive. I do all my banking online and a lot of other work and the sites I use make use of a very large amount of java and activeX for their security. eSafe, although a superb program and one I have put my faith into for many years (Elia-Shim prior to eSafe) is just too aggressive when it comes to these sites. It tends to block me completely and once it's done that I have to re-boot to be able to get back on the site again with eSafe turned off completely, something I do not like to do in this day and age. However eScan allows me to access my sites with no alteration in the setup but it seems to catch everything nasty coming in here. I have already mentioned it to some friends and you can rest assured I will be mentioning eScan a lot more in the very near future. I am even prepared to stay back here in The Bat and dump Turnpike, which I just purchased as I no longer have an account with Demon Internet who let their users have it for free.

Hello MicroWorld,

last Thursday (04/26!) I caught my first virus in about 16 years of computing: a partner in a software development project sent me a CIH-infected program file. I thought mails from him to be safe... bad idea!

To keep it short: your eScan's CIHReco.exe helped me to recover my damaged partitions and saved every bit of my valuable data. Thank you very, very much!

If I can help you with anything in return, please let me know!

Best regards,
Jost Nickel.

Dear Mr. Kurain,
greetings...

First i have to thank u for sending Mr. Navid ahmed over here for our supporting our calls which are going to be closed . We were inspired and overwhelmed due to his support where he solved the problem and cleared the customer doubts and thanks for sending a right person to us.

We are in keen in closing these calls as we have to show a business in this month to microworld.

Waiting for u reply in wilson group of companies as i hope u would have received my brief mail reg wilson group of companies.

With best Regards
Arul
'D'care

July 28th, 2001.

This is to certify that the Product "eScan Anti Virus Software which has been purchased for 25 user license is working perfectly to our satisfaction.

Mr. Krishna Akundi.
AGM/F&B
The Ethric Gateway

June 10th, 2001.

This is to certify that the Product "eScan Anti Virus Software which has been purchased for 60 user license is working to our satisfaction.

Prof. M. Prabhakar, M.Sc., Ph.D.
Principal
Post Graduate College of Science
Osmania University
Hyderabad,
INDIA

June 10th, 2001.

This is to certify that the Product "eScan Anti Virus Software which has been purchased for 15 User License for Micro Zone, Secunderabad is working to our satisfaction.

D V Seshu Kumar
Asst. Manager (Systems)
ORIENT CEMENT.

June 10th, 2001

Dear Sirs,

e-scan -Antivirus & content security software

I would like to thank e-scan for reducing my head-aches as an information Department head. I also handle international marketing of our textile division.

Whenever in the past I was out of the country, our systems were down for 1 or 2 days due to virus.

From the day we installed e-scan in our LAN, virus is not a threat to us anymore.

The product can be learnt easily and administered comfortably.

I recommend this product, developed by Indians and promoted by Indians.

I wish you virus free enviroment.

Sincerely,

Krishna Moorthi
Sr. Vice President (Marketing)
Visaka Industries Limited.

May 16th, 2001.