(The
following feedback was filled in on our International web site
on May 1st, 2005)
Name : Daniel
Company : Kmedia
Designation : CEO
Phone : +62811******
Question A : How would you rate our eScan product?
Answer : excellent
Question B : How would you rate our MailScan products?
Answer : excellent
Question C : How would you rate our product ProxyGate?
Answer : excellent
Question D : How appropriate was the product cost viz-a-viz
the Product / Services provided?
Answer : good
Question E : How fast was MicroWorld's response to your suggestions
and needs?
Answer : excellent
Question F : How did you find the quality of our Products
/ Services?
Answer : excellent
Question G : How informative do you find our website http://www.mwti.net
Answer : good
Question H : To what extent do you find our employee knowledge
useful for resolving your problems?
Answer : NA
Question I : To what extent were our service personnel responsive
to your support needs?
Answer : NA
Question J : How would you rate our following support services?
Question J - 1 : Personnel Support
Answer - 1 : excellent
Question J - 2 : Chat Support
Answer - 2 : excellent
Question J - 3 : Phone Support
Answer - 3 : excellent
Question J - 4 : e-mail Support
Answer - 4 : excellent
Your valuable comments / suggestions :
Make it your product the best from the best range.
My word is "No such products in the world can fight it
!"!
May 1st, 2005.
Mark Farley
I have been using MailScan for SMTP Servers since October,
2002, and I have found it to be an invaluable tool for the
administration of our e-mail system. Our Spam volume has dramatically
reduced since installing their product and viruses are virtually
nonexistent.
The support staff has been there when I needed them and they
have been quick to resolve any issues I had. I would recommend
MailScan for SMTP Servers to other e-mail administrators seeking
an easy and effective way to control and Spam and viruses.
Regards,
Mark Farley
Data Center Specialist (E-mail Administrator)
September 7th, 2004.
Regardt v.d Berg
MailScan for Linux is a great piece of software, I love it,
If I ever migrate to Linux completely I will definitely be
making use of this antivirus.
Regardt
Senior Technical Writer
SA Computer Magazine
June 19th, 2004.
Larry L Story
Congratulations, you have been very kind to me for about
3 years now, I wish I could say the same for tech support
on windows media player, they wanted to charge me 245 dollars,
after a little closer study I fixed it myself. Your virus
pro people have done a great job and have been right there
when I needed them..... Thanks again!!!!
January 29th, 2004.
Roman Surla
Thank you for your offer, but we already have a fully licensed
copy of MailScan for 25 users and I think that your product
is very good or the best antivirus on the market today. We
have it for about 1,5 year and we didn't have any problems,
not with viruses like the others with panda, sopvos, Norton,
not with software. Everything works just fine....
Regards from Slovenia
April 29th, 2003.
Dan J.
Hi Swapnil and Vidya.
You guys/gals are really great and wonderful in my books.
Your response is fast, and your concern for your client exemplary.
Thank You very much indeed.
Thanks again for your excellent service.
April 5th, 2003.
Dave Bacon
PERFECT! That problem is now fixed. Thank you so much for
your very quick response to this issue. I am VERY impressed
by everyone's professional commitment to your products and
your perspective customers.
Thanks,
April 4th, 2003.
Dan Jeremiah
Thank you for your reply regarding the upgrade to eScan version
2003. Please do let me know when you launch this version.
I must commend you and your staff for your excellent service,
professionalism and attention. In today's business arena,
such outstanding performance is rare indeed.
Again, thanks.
Regards,
Dan Jeremiah
January 27th, 2003
Stephen Hartley
I have been running eScan on 5 of my sites since about November
2000. Not one virus has got through the system. Plus it has
content management built in - what more can you ask for?
Around 80% of all Klez attacks on my system last year came
from systems supposedly protected by Norton's - need I say
any more?
Stephen Hartley
Brisbane, Australia
January 11, 2003
Jim Ganong
It's working perfectly. I haven't had ONE problem. It's the
best product I've come across in 22 years in I.T. as far as
ease of use and installation and doing exactly what it says
it can do, with no hitches. If only you could develop for
Microsoft!
Jim
2nd January 2003
Theo Peters
Thanks to the product of Microworld we are finally virus free.
Our customers are happy. Some did even uninstall there anti
virus software. We purchased MailScan for Vopmail. The support
is really what they say: 24/24 They do the job well. Please
continue with the support like this. (Other company's could
learn something from it.) Ok we agree that it is not cheap,
but you get what you paid for.
People of Microworld: thanks for the great products and keep
it up like it is.
Theo Peters
from the Netherlands
www.peweb.nl
September 4, 2002
Sid Da Costa
Just some feed back from a client, this anti virus solution
is really great and easy to use.
Will hopefully be placing some more orders soon.
Thanks again for your help.
Kind Regards,
Sid Da Costa
Computek Services Ltd.
July 16, 2002
Chris Stead
I instead downloaded a copy of MS SMTP and installed this
on the gateway. After a few initial config problems, the final
product was installed and the customer was VERY impressed
with the ease of administration, look, feel etc, etc. Nice
to get some positive feedback, and of course we had fun thinking
of all the swear words we could (including a few foreign ones).
Can you please invoice me for the SMTP version, he is happy
to stay with this even when he migrates to Win2K and Exchange2K.
Regards,
Chris Stead.
Avertis Ltd.
UK
July 16, 2002
Andy Chunn
I just wanted to drop you a note and tell you how pleased
we are with your MailScan for Mailservers 3.1a software. So
far, it is running smoothly and catching the various virus
and trojans attempting to be sent through our mailserver.
It is transparent to our server use, the virus definition
updates are timely and painless, and it is allowing our technical
staff more time for other jobs - not dealing with virus infections
on a regular basis.
Although we have only been using your product for a short
while, it seems to be the answer to our constant virus problems.
Thanks again for a great product.
Sincerely,
Andy
Andy Chunn
Director of Technology
Giles Co. School System
July 15, 2002
William Donovan
We were having a real problem with the current strain of
viruses that don't require the end user to open attachments.
These viruses were infecting our teacher notebook computers
and office workstations even with virus software installed.
I finally decided to search for a virus scanner that would
work with our mail server, Communigate Pro. I went to the
Communigate Pro web site and found three products that were
recommended. After testing all three I was most impressed
with MailScan for both its easy install and configuration
and for its ability to automatically update the virus definitions
required to keep our mail safe from viruses. Installing MailScan
on our Communigate Pro mail server solved our problem with
viruses delivered via mail. Since MailScan was installed,
I have not discovered one virus on any of our teacher or office
workstation machines. Viruses are removed from our mail messages
almost daily by the MailScan software. I would highly recommend
MailScan to anyone using Communigate Pro.
William Donovan
Technology Director
July 15, 2002
Taneka and Todd Johnson
We would just like to take the time to sincerely pay thanks
to the wonderful free download that we retrieved from your
site. The download got rid of that horrible KLEZ virus- :)
Thanks Again,
Taneka and Todd Johnson
Taneka and Todd Johnson
June 10, 2002
M.R. Mohan
Please subscribe me for virus alert list. Your product for
virus scanning is fantastic.
M.R. Mohan
May 23, 2000
Jose Domingo Canton Lopez
Su programa CLKLEZ.EXE me ha resuelto de manera excelente
una infeccion en mi PC.
Muchas Gracias
Jose Domingo Canton Lopez.
May 11, 2002
Amy Jahn
Thank you very much,
I will tell you that I was in the process of purchasing the
upgrade of my Norton Anti-Virus, but after your excellent
customer service to me and your free download for this problem
I will be purchasing your product instead.
By the way the findings showed no infected files, but one
"corrupt" file. Pardon my computer ignorance, but
I assume that means something different and that it did not
involve this particular virus. Is that correct?
Thanks again.
Amy Jahn
May 08, 2002
Jatin Shah
Dear Sir/Madam,
Thanks for your information.
We read your advice and immediately deleted the virus called
patche.exe former inbox.
Thanks once again and do tell us in future regarding any
new virus.
Jatin Shah
John Pocock
What can I say... fantastic product, I have it liked with
vpop3, keep up the good work.
John Pocock
Rob LeVine
Hello,
I just wanted to drop you folks a line and tell you how happy
I have been with how both Vpop3 from PSCS and MailScan from
Microworld Systems work together in our production environment.
We process several thousand inbound and outbound e-mail messages
a day for an Internet auto parts vendor and both of the products
easily stand up to the task. They work great together, even
better since the upgrade of MailScan to Release 3 and the
latest VPOP3 Enterprise code. I know you guys were skeptical
of the higher prices that Microworld charged for v3 when it
was first released - but it is worth it. Plus, their tech
support and customer service is fantastic! Much like yours
at PSCS! Over the last 6 months I have found Microworld to
be accessible and responsible - open to suggestions and bug
reports and fast with fixes. Overall - they have never let
me down! These are the same traits that impressed me about
PSCS when I first signed up as a reseller several years ago
with you.
The real reason I sent this note was that I was at the PSCS
site and in the section where you talk about hooks and third
party programs you mention that MailScan scans for infection
- but you do not mention that it also does content and attachment
filtering - while saying such about Mail Essentials from GFI.
We use the content filter to reduce our inbound Spam to just
a trickle and it works great! Plus, with MailScan running
on our servers (plus, eScan on the desktop), we have been
virus free from day one! That is quite a feat considering
the amount of e-mail we process.
This omission may lead visitors to your site to not consider
MailScan - and miss their chance to use VPOP3 and MailScan
together - a winning combination. Perhaps you could change
it to reflect these additional features available in MailScan
When the paper is full of articles about a big corporations
e-mail servers and workstations being hit by viral problems,
and their operations being greatly affected, I am able to
boast to the "higher ups" in this company that,
even with our smaller size, and smaller budget, we are able
to process a rather large amount of mail and stay virus free
day in and day out. These positive results have lead to extra
compensation for me for a job well done - when in fact - it
is PSCS and Microworld that deserve the credit!
Rob LeVine
Tony
Am so impressed with your TEAM. When you say you're going to
do something you do. Very impressive. And very unusual.
Someone did follow up with me and took care of my request.
Thank you. Will continue to use and recommend your services.
:)
Tony
Robert LeVine
I just wanted to send a quick note and thanking you,
Your support staff, and developers, for your hard work on
eScan/MailScan Service Pack 2. It addressed several critical
issues and has made my support of the product much easier.
For example, Word documents with comments entries that had
been altered by the infecting virus would cause very slow
load times with service pack 1 - while service pack 2 did
not have such difficulties.
In addition, the way that files with multiple extensions
(or multiple . in the file name) were troublesome until SP2.
In any case, thank you for your continued efforts in improving
the product. It is well on its way of becoming the new defacto
standard for virus protection - all due to your hard work
and diligence.
Robert LeVine
Robert LeVine
As we all know - Microworld Anti Virus products are the best!
Thanks for all your hard work!
"If you are using eScan and MailScan, you will automatically
be protected"
Robert LeVine
Ken Stranger
Apart from our little glitch with the archive copies that
got through (the mailing it prob), it is in my opinion a brilliant
product and we are pushing it on all who will part with some
money. I am extremely impressed with both MailScan and Mdaemon,
and it is hard to impress me after being in this industry
for so long.
I was also impressed with your response to any and all issues
I have passed to you. It is a pleasant change in this industry
to get people serious about their product and willing to respond
to real issues rather than just ignore them and hope they
will go away.
Thanks for your help to date.
Ken,
Guillermo Dewey
I appreciate it .. this is a small thing but ones a spammer
trays one of our host I know we or anybody can have this problem..
(when having this kind of configuration).. on the other hand
I want you congratulate your guys.. the product its really good
:) I have try to configure some other gateways and they are
really a pain and most of them are not really made for other
smtps than exchange, mdeamon etc.. :) I am really glad I found
MailScan :)
Best regards
Lutz-R. Frank
Hi,
v3.0 runs absolutely stable on my productive W2k-pro(SP2)
server. Not a single hickup since weeks running the '160-build.
Best wishes,
Lutz r
Matt Collier
Just to fill some space, I'd let you guys know that I had
been running 3.0a build 152 on my own server for 30 days straight
without incident, and without a reboot. Just yesterday I upgraded
to build 160 which I did not know existed until I looked on
the Microworld FTP site (ftp.microworldsystems.com). I have
also had an opportunity to implement the MailScan for Exchange
Server on two occasion.
Many in this forum have expressed concerns with the new MWL
(MicroWorld Winsock Layer) which is an integral part of the
3.0a product. Initially, I was very apprehensive as well,
however, I'm a believer now! This is the right way to go!
There have been bumps in the road already, and there will
be more to come, but it is worth it!
I have customers who purchased a significantly more expensive
virus package for their mail servers made by Computer Associates.
When VBS/VBSWG.j@MM hit this week, my MailScan servers were
kicking that thing out like crazy. I must have received 100
virus notifications on Monday. Meanwhile Computer Associates
is scrambling around to come up with an update for a virus
that was identified in August of 2000!?!?
I'll now have a good look at the rest of your website and
your products.
Matt Collier
Russel, russw.com
Are you happy about MailScan? Yes extremely!
Is it doing the job to your satisfaction? Yes and better!
Other comments... Yes your product is very good and we are
happy to work with you.
Thanks again,
Nsmith
Thanks for asking about the MailScan program. I must tell
you that other than the advertised ability to scan MDaemon
Mail messages for viruses, your fast responses to my questions
had a major influence on the decision to purchase your program.
So far, I'm very happy with the MailScan program. We only
started using the program on our production mail server last
night, so it has only been running in the real word a few
hours, but I think it is doing what I expected the software
to do.
Mike Lumsden
I do like the eScan program though and I will be buying a
copy as it seems to work exactly as I want it to work. All
mail is checked as it arrives, it is careful with Java and
ActiveX controls but not as eSafe was getting, over careful
and it's blocking, has over the last year or so, become very
aggressive. I do all my banking online and a lot of other
work and the sites I use make use of a very large amount of
java and activeX for their security. eSafe, although a superb
program and one I have put my faith into for many years (Elia-Shim
prior to eSafe) is just too aggressive when it comes to these
sites. It tends to block me completely and once it's done
that I have to re-boot to be able to get back on the site
again with eSafe turned off completely, something I do not
like to do in this day and age. However eScan allows me to
access my sites with no alteration in the setup but it seems
to catch everything nasty coming in here. I have already mentioned
it to some friends and you can rest assured I will be mentioning
eScan a lot more in the very near future. I am even prepared
to stay back here in The Bat and dump Turnpike, which I just
purchased as I no longer have an account with Demon Internet
who let their users have it for free.
Michele Gioffredo, bettcher.com
I would just like to comment to the staff of MailScan! Yesterday...
the Lovebug hit and thanks to your program, we were not hit!
There were many tries, but Mailscan caught it everytime. Congrats
on a job well done! Thanks again!
Best regards,
Jost Nickel.
AlanB, Limerick Institute of Technology, Ireland.
We use a Dell Poweredge Multiple 350 MHz Processors, 3 *
18 Gb SCSI III Hard Disks and 512MB of Ram. Only thing running
on the Box is NT4.0/SP6 Mail Daemon and MailScan.
By the way, I sent off payment to license MailScan Unlimited
and 3 Year Contract last week as I'm impressed so far. Keep
up the good work.
Alan Sedgley (IT manager), VHE Holdings plc.
I am now using version 2.
The upgrade from 1.4.5 worked very well.
The automatic updates from the Deerfield site is a welcome
addition. I watched the system update the other day and it
seemed extremely good.
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